/English
Ji-Yeoun Schumacher
Customer Service Representative
Ji-Yeoun came to USP in September 2006. She has approximately 5 years’ experience teaching math, English, and
ESOL (English as a Second Language) and serving as an English interpreter. Ji-Yeoun speaks fluent Korean and
English.
Contact: JBS@usp.org; +1-301-816-8460, or 1-800-227-8772, Ext. 8460
AVAILABLE 8: 30 P.M.–5:00 A.M. EST (1: 30 A.M.–10:00 A.M. GMT)
SUNDAY–THURSDAY
Hindi/Urdu/Bangla/Punjabi/English
Surinder Singh
Customer Service Representative
Surinder became part of the USP Customer Service Team in October 2006. Before USP, he developed his customer
relationship skills as a collections supervisor. Surinder also worked as a teacher for 5 years in India. He speaks
English and several Indian dialects.
Contact: SBS@usp.org; +1-301-998-6805, or 1-800-227-8772, Ext. 6805
AVAILABLE 8: 30 P.M.–5:00 A.M. EST (1: 30 A.M.–10:00 A.M. GMT)
USP QUALITY ASSURANCE
The USP Quality Assurance (QA) Department is an integral player in our overall quest to achieve business excellence
and maximize customer satisfaction. The QA team monitors and assures the quality of products and services we deliv-
er through assessing organizational processes; providing knowledge management and dissemination; continually assessing
and enhancing employee competencies; and enhancing customer experiences. USP has earned ISO 9001:2000 certification
and ISO 17025:2005 accreditation at all applicable global locations.
Keith E. Conerly
Director, Quality Assurance
Keith joined USP in November 2004, bringing with him more than 15 years of diverse quality assurance, quality control, and analytical experience. At USP, Keith establishes strategic objectives, policies, and plans for global quality
assurance initiatives, including those for our international locations. He is responsible for developing and sustaining
quality systems, overseeing all audit activities, and managing certification activities (ISO 9001, ISO 17025, etc.). In
addition, he periodically interfaces with customers and other third parties to investigate and respond to inquiries related
to the quality of USP products and services.
B.S. in Chemistry, Jackson State University, Mississippi
M.B.A. in Management/Quality, Central Michigan University
ASQ Certified Quality Manager and Auditor
Contact: KC@usp.org
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