March–April 2009
Official USP Reference Standards Catalog 145
ORDERING DIRECT FROM THE U.S. PHARMACOPEIA
Dangerous Goods Default Shipper: DHL
Andorra, Bangladesh, Benin, Bulgaria, Cambodia, Cameroon,
Côte d’Ivoire, Croatia, El Salvador, Estonia, Gabon, Ghana,
Gibraltar, Greece, Guam, Hong Kong, Iceland, India, Kuwait,
Latvia, Liechtenstein, Lithuania, The Former Yugoslav Republic
of Macedonia, The Former Yugoslav Republic, Marshall Islands,
Morocco, Nigeria, Norway, Poland, Portugal, Russian Federation,
Saudi Arabia, Serbia, Slovakia, and Slovenia.
For all other countries that cannot accept Dangerous Goods via
FedEx or DHL, the required shipping method is Air Freight/Door
to Airport. To determine if you should use this shipping method,
please contact USP Customer Service at +1-301-881-0666 or
00-800-4875-5555 (Europe).
Ground Shipping to European Countries
Beginning March 1, 2009 USP is offering a lower cost ground
shipment method as our standard shipping to certain countries in
Europe for USP publication product orders only. This service is
specifically for orders that will be shipping out of our Amsterdam
warehouse facility, and thus must have a VAT number submitted
with the order. The freight cost, transit times, and a country listing for this service are indicated below. Air transport will still be
available at a higher rate. Contact USP Customer Service for air
freight rates.
Countries Serviced with transit times
3 Days
Belgium France
Germany
4 Days
Austria Russia Switzerland
UK
5 Days
Baltics Czech Rep.
Greece Hungary
Italy Norway
Portugal Slovakia
Spain Sweden
Freight Rates (New Standard Ground Option)
USP–NF (English and Spanish).$90.00
USP–NF CD...............................$80.00
Pharmacopeial Forum ................ $165.00
FCC ............................................ $28.00
Denmark
Netherlands
Finland
Ireland
Poland
Slovenia
SPECIAL INSTRUCTIONS FOR INTERNATIONAL
CUSTOMERS
• Ordering direct from USP or an Authorized Distributor is
the fastest method to get results: Using product resellers, such
as book or chemical supply houses, can add up to eight weeks to
your order fulfillment time. Typically, USP processes orders
for all our customers within two business days. USP cannot
control how long a reseller keeps your order before giving it
to USP for processing or how long it holds the product before
passing it along to you.
• Apply for credit terms with USP: Many international customers
must prepay because they have not applied for credit terms with
USP. Having credit terms allows you to place orders using your
company purchase order and pay once you get USP’s invoice.
• If you must prepay, please use a valid credit card:
Credit cards are the easiest payment method. Avoid checks or
wire transfers, if possible.
• If you must prepay, get an official USP price quote
before ordering: Having an official USP price quote allows you
to arrange payment with the security of knowing the price will
not change for 45 days. Please reference the USP quote number
on all checks, wires, and/or credit card orders. This will improve
accuracy and shorten order processing time.
• Customs clearance: USP does not offer customs clearance services. We suggest that you arrange for a customs broker to facilitate clearance or allow FedEx to clear customs for you. Customs
clearance is often the longest part of your product delivery time.
Customers are responsible for paying all customs duties, taxes, or
tariffs levied for bringing USP products into their country.
• Language: USP has a diverse workforce. If you have trouble
communicating in English, please ask your Customer Service
Representative to find a USP employee who speaks your language. USP Customer Service has English, Spanish,
French, German, Italian, Arabic, Luxemburgish, Hindi, Urdu,
Bangla, Punjabi, and Korean language speakers on staff.
• Problems or issues: USP has regional account managers who
can support your product inquiries, technical questions, or general
information needs in addition to those listed above.
INTERNATIONAL REGION CONTACTS
Robert Tyler - Sales Manager—U.S. and Canada
Phone: +1-301-816-8233; Fax: +1-301-816-8236
email: rt@usp.org
Paul Cowan - Regional Sales Manager—Asia
Phone: +1-301-318-2071; Fax: +1-301-816-8236
email: pjc@usp.org
Robert Shimahara - Senior National Account Manager—
U.S. and Canada
Phone: +1-301-816-8230; Fax: +1-301-816-8236
email: rs@usp.org
Alex Fiechter - Senior International Account Manager—
Switzerland, Germany, Austria, and Eastern Europe
Phone: + 41 (0) 61 316 30 10; email: axf@usp.org
Search the latest USP Reference Standards e-catalog and order online at www.usp.org.
