March–April 2009
Official USP Reference Standards Catalog 143
ORDERING DIRECT FROM THE U.S. PHARMACOPEIA
SENDING YOUR ORDER
Step #1: Prepare your order using your company’s purchase
order, a USP order form, or a formal USP price quote from
Customer Service.
• In all correspondence, refer to your purchase order
number, your USP customer number, and/or your USP
price quote number.
• Purchase order numbers are required for all credit
term orders.
Step #2: Give USP the delivery contact name and
telephone number.
• Having a specific recipient on your order will increase
delivery speed.
• A contact name is required for all publications and
subscriptions orders.
• Although not required, providing a contact address will
expedite communication of problems or issues with your
order, especially internationally.
A Customer Service Representative will take your order
Sunday 8: 30 p.m. EST–Friday 6:00 p.m. EST
(Sunday 1: 30 a.m. GMT–Friday 11:00 p.m. GMT).
Please note: Customer Service is closed for 2. 5 hrs each day,
Monday–Thursday, 6:00 p.m. EST–8: 30 p.m. EST.
• Fax to +1-301-816-8148.
USP will confirm your order within two business days by
return fax, email, or phone.
• Mail to 12601 Twinbrook Pkwy., Rockville, MD 20852,
U.S.A.
USP does not recommend ordering by mail when you
require fast processing.
USP ORDERING AND RETURN POLICIES
• USP Reference Standards may not be returned for refund
or exchange.
• USP publications and subscriptions are returnable in resalable
condition within 30 days from the date of invoicing. USP
electronic subscriptions can be cancelled within 30 days
of activation for a full refund minus shipping charges.
• Prices and package sizes are subject to change without
notice. USP will honor all USP price quotes through the
expiration date on the quote.
Customers are financially responsible for duplicate
orders in the following cases:
• Confirming orders not clearly marked as confirming
that are sent to USP.
• Submitting the same order multiple times (i.e., via
phone, fax, email, USP Store, mail, or any
combination thereof).
Orders that are put on credit hold by USP due either to a
poor credit record with USP or exceeding the credit limit
established by USP must be cleared by the customer within
14 days. Otherwise, these orders are automatically
cancelled and you must reorder.
ECONOMIC SANCTIONS REQUIREMENTS
• By purchasing USP products, customers are agreeing
to comply with U.S. economic sanctions policies.
These policies must be followed even if the customer
is located outside of the United States. USP products may
not be exported, reexported, sold, or supplied, either directly
or indirectly, to countries, organizations, or individuals
that have been sanctioned by the U.S. government.
A complete list of these entities can be found at
www.ustreas.gov/offices/enforcement/ofac/.
USP BACK ORDER FULFILLMENT POLICY
• USP will automatically ship any back order that becomes
available within 30 days of the order date.
• After 30 days, customers will get a Notice of Availability.
Customers then have 45 days to respond to the notice or
the order will automatically be cancelled.
Step #3: Use the most efficient payment method you can.
• Valid Visa, MasterCard, or American Express
•
• Credit terms with USP
USP will extend an automatic credit limit of US$2,000
to all customers in the United States, Canada, and applicable
European countries. All others can apply for credit terms by
contacting our Accounting Department at jvt@usp.org or
calling +1-301-881-0666, ext. 8171.
*Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Rep.,
Denmark, Estonia, Finland, France, Germany, Greece,
•
Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovak Rep., Slovenia, Spain, Sweden, Switzerland,
United Kingdom. For orders in other countries, please
contact your account manager or custsvc@usp.org.
• Check drawn on a U.S. bank
• Wire transfer
Use only if necessary. If you must use this payment method,
please include your USP quote number and/or customer
number on the wire transmission information. Please fax a
copy of your wire receipt and order to USP once the wire
has been sent so we know to expect it.
Customers are responsible for paying all bank fees for
wire transfers.
Step #4: Send USP your order quickly and securely.
• USP Store at www.usp.org
As soon as you click the “confirm and submit order”
button, we have it, and you will get an immediate
confirmation by email.
• Telephone +1-301-881-0666, 1-800-227-8772
(U.S. and Canada), or 00-800-4875-5555 (Europe).
Search the latest USP Reference Standards e-catalog and order online at www.usp.org.
