USP ACCOUNT MANAGEMENT TEAM
USP Account Managers combine extensive industry experience and scientific expertise to deliver knowledgeable consultation
and responsive service designed to enhance USP customer relationships. Account Managers help you anticipate your USP
resource needs, keep you informed about Reference Standards inventory status and new product availability, and support
your involvement in monograph and Reference Standards development and revision as well as other USP initiatives.
Richard Wailes
Vice President, Sales & Marketing
Rich has been Vice President of Sales and Marketing since 2002 and has 8 years’ experience in total with USP.
Prior to USP, he held sales, marketing, and human resource positions in large manufacturing and service companies.
B.A. Amherst College
M.B.A. Harvard University
Contact: RW@usp.org; +1-301-816-8212
Barbara B. Hubert
Director, USP Sales
Barbara has more than 26 years of experience at USP in developing standards in pharmaceutical analysis, dissolution,
and bioavailability. Prior to joining USP, she gained 7 years of industrial experience in analytical research and
development. Her experience gives her a unique and comprehensive understanding of pharmaceutical processes.
She is also an experienced Pharmacopeial Education instructor.
B.S. in Chemistry, Virginia Commonwealth University
M.B.A. in Management of Science, Technology and Innovation, The George Washington University
Contact: BBH@usp.org; +1-301-816-8333
Robert “Rob” Tyler
Sales Manager
Rob joined USP Sales and Marketing in 2002 as a Senior National Account Manager. In his current role as
Sales Manager, he visits USP customers, educates them on collaborative opportunities, and encourages their active
involvement in USP’s standards-setting processes. Prior to USP, Rob worked in technical sales for the specialty
chemical industry and spent time in the lab as an analytical chemist. He is also an experienced Pharmacopeial
Education instructor.
B.A. in Chemistry, North Carolina State University
Contact: RT@usp.org; +1-301-816-8233
Paul J. Cowan
Regional Sales Manager, Asia
Paul joined USP in 2002. For the past 18 years, he has served in high-level national sales positions providing
analytical instrumentation and supplies to the pharmaceutical/biotech industry. Paul’s many years of experience
in the industry help him understand the needs of USP customers. Paul manages accounts in the U.S. and supervises
the Asia-Pacific region and Brazil. He is also an experienced Pharmacopeial Education instructor.
B.S. in Industrial Administration and Marketing, Iowa State University
Contact: PJC@usp.org; +1-301-318-2071
Doreen McDonald
Senior National Account Manager–Inside Sales
Doreen joined USP in 1999 and has worked in and closely with the Reference Standards and monograph
development groups throughout her time here. As a Senior National Account Manager, Doreen applies her
understanding of customers’ needs to help them work efficiently and effectively with USP. Her prior experience
includes analytical method development in the specialty chemicals industry. She is also an experienced
Pharmacopeial Education instructor.
B.S. in Chemistry, State University of New York at Cortland
Contact: DMD@usp.org; +1-301-816-8557
