Italiano/English
Norman Scaravetti
Customer Service Representative
Norman joined USP’s Customer Service Team in August 2005. Having spent several years in family-operated and leading
U.S. retail environments, Norman brings versatile sales and customer service experience to our team. He speaks fluent
Italian and English.
Contact: NXS@usp.org; +1-301-816-8118, or 1-800-227-8772, Ext. 8118
AVAILABLE 10:00 A.M.–6: 30 P.M. EST (3:00 P.M.–11: 30 P.M. GMT)
Deutsch/English
Sibylle Huffman
Europe Shift Supervisor
Sibylle began working for USP in September 2005 and speaks fluent German and English. Before joining our team, she
honed her customer service skills for more than 3 years in the insurance industry in Germany.
Contact: SYH@usp.org; +1-301-816-8197, or Europe only 00-800-4875-5555, Ext. 8197
AVAILABLE 11:00 P.M.–7:00 A.M. EST (4:00 A.M.–12:00 P.M. GMT)
Français/Deutsch/Luxemburgish/English
Fabrice Narcel
Customer Service Representative
Fabrice, who began working for USP as a temporary employee, became a full-time staff member in September 2007. He
brings to USP more than 10 years’ experience in domestic and international customer service and sales. Fabrice speaks
fluent French, German, Luxemburgish, and English. He enjoys communicating with customers worldwide, believing that
you are never too old to learn about new cultures and traditions.
Contact: FN@usp.org; +1-301-816-8111, or Europe only 00-800-4875-5555, Ext. 8111
AVAILABLE 3:00 A.M.–11: 30 A.M. EST (8:00 A.M.–4: 30 P.M. GMT)
/Italiano/English
Abdalla Arifi-Osman
Customer Service Representative
Abdalla is a Customer Service Representative for our European customers. He began working for USP in August 2005
and works on the European shift. Abdalla speaks fluent Italian, Arabic, and English and comes to USP with more than
20 years of sales and customer service experience. He also has experience working in the Embassy of the United Arab
Emirates in Washington, D.C., and has acted as an interpreter in numerous positions throughout his career.
Contact: AA@usp.org; +1-301-816-8123, or Europe only 00-800-4875-5555, Ext. 8123
AVAILABLE 3:00 A.M.–11: 30 A.M. EST (8:00 A.M.–4: 30 P.M. GMT)
VIII
