USP CUSTOMER SERVICE TEAM
The USP Customer Service Team receives, processes, and fulfills all orders for USP Reference Standards
and publications. All members can be contacted at custsvc@usp.org or 1-800-227-8772 (U.S. and Canada),
+1-301-881-0666, or 00-800-4875-5555 (Europe). They develop specialized customer knowledge and build
personal relationships in a continuous effort to better understand and serve your needs. Unless otherwise indicated,
Customer Relationship Representatives are available Sunday 8: 30 P.M. EST—Friday 6: 30 P.M. EST (please note:
USP Customer Service is closed 2 hours each day, Monday–Thursday, 6: 30 P.M. EST—8: 30 P.M. EST).
Mary Kate Kreps
Director, Sales Operations
Mary Kate joined USP in June 2005 as the Manager of Customer Service. She brings to USP more than 20 years of
experience in customer service, sales operations, and client management, which will be beneficial both domestically
and, as USP continues to expand, internationally.
B.S. in Community Health, University of California, Davis
Contact: MKK@usp.org
AVAILABLE 8: 30 A.M.–5:00 P.M. EST (1: 30 P.M.–10:00 P.M. GMT)
Julie Smith
Senior Customer Service Representative for Controlled Substances
Julie has been with USP for 10 years. Customer service has always been her preferred field because she likes to
work with people and fulfill their needs. The constantly increasing demand for USP Reference Standards and
standards publications keeps her busy, and she enjoys it. She specializes in handling the complex paperwork and
procedures related to the international export of controlled substances.
Contact: JULS@usp.org
AVAILABLE 8: 30 A.M.–5:00 P.M. EST (1: 30 P.M.–10:00 P.M. GMT)
Ruth Jourdain
Senior Customer Service Representative for Controlled Substances
Ruth joined USP Customer Service in July 2004. She has more than 15 years’ experience in sales and customer
relations. Ruth enjoys talking with customers and currently facilitates controlled substance orders for all
international customers on the regular shift.
Contact: RDJ@usp.org; +1-301-816-8110, or 1-800-227-8772, Ext. 8110
AVAILABLE 8:00 A.M.–4: 30 P.M. EST (1:00 P.M.–9: 30 P.M. GMT)
Español/English
Henry Kummerfeldt
Americas Shift Supervisor
Henry joined our team in August 2006 to supervise the customer service shift serving U.S., Canada, and Latin
America. He speaks Spanish and English fluently and has more than 10 years’ management experience in customer
service and call center environments.
Contact: HWK@usp.org; +1-301-816-8160, or 1-800-227-8772, Ext. 8160
AVAILABLE 8: 30 A.M.–5:00 P.M. EST (1: 30 P.M.–10:00 P.M. GMT)
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