ORDERING DIRECT FROM THE U.S. PHARMACOPEIA
SPECIAL INSTRUCTIONS FOR INTERNATIONAL
CUSTOMERS
• Ordering direct from USP or an Authorized Distributor
is the fastest method to get results: Using product
resellers, such as book or chemical supply houses, can add
up to eight weeks to your order fulfillment time. Typically,
USP processes orders for all our customers in less than
two business days. USP cannot control how long a reseller
keeps your order before giving it to USP for processing or
how long it holds the product before passing it along to
you.
• Apply for credit terms with USP: Many international
customers must prepay because they have not applied for
credit terms with USP. Having credit terms allows
you to place orders using your company purchase order
and pay once you get USP’s invoice.
• If you must prepay, please use a valid credit card:
Credit cards are the easiest payment method. Avoid
checks or wire transfers, if possible.
• If you must prepay, get an official USP price quote
before ordering: Having an official USP price quote
allows you to arrange payment with the security of knowing
the price will not change for 45 days. Please reference
the USP quote number on all checks, wires, and/or credit
card orders. This will improve accuracy and shorten order
processing time.
• Customs clearance: USP does not offer customs
clearance services. We suggest that you arrange for a
customs broker to facilitate clearance or allow DHL to
clear customs for you. Customs clearance is often the
longest part of your product delivery time. Customers are
responsible for paying all customs duties, taxes, or tariffs
levied for bringing USP products into their country.
• Language: USP has a diverse workforce. If you have
trouble communicating in English, please ask your Customer
Service Representative to find a USP employee who speaks your
language. USP Customer Service has English, Spanish,
French, German, Italian, Arabic, Luxemburgish, Hindi, Urdu,
Bangla, Punjabi, and Korean language speakers on staff.
• Problems or issues: USP has regional account managers
who can support your product inquiries, technical
questions, or general information needs in addition to
those listed above.
INTERNATIONAL REGION CONTACTS
Robert Tyler - Sales Manager—U.S. and Canada
Phone: +1-301-816-8233; Fax: +1-301-816-8236
email: rt@usp.org
Paul Cowan - Regional Sales Manager—Asia
Phone: +1-301-318-2071; Fax: +1-301-816-8236
email: pjc@usp.org
Robert Shimahara - Senior National Account Manager—
U.S. and Canada
Phone: +1-301-816-8230; Fax: +1-301-816-8236
email: rs@usp.org
Peter Bippus - Director, USP Sales—
Europe, Middle East, and Africa
Phone: + 41 (0) 61 316 30 10; email: pb@usp.org
Alex Fiechter - Senior International Account Manager—
Switzerland, Germany, Austria, and Eastern Europe
Phone: + 41 (0) 61 316 30 10; email: axf@usp.org
Terry Way - Senior International Account Manager—
UK, Ireland, and Scandinavia
Phone: + 44 (0)1480 403 645; email: tw@usp.org
Benoît Rime - Senior International Account Manager—
France, Belgium, The Netherlands, and North Africa
Phone: + 33 (0) 2 31 38 73 69; email: br@usp.org
A.V. Murali Krishna - Customer Relationship Manager—
USP–India
Phone: +91-9866897377 or + 91 ( 40) 2348 0088;
email: avm@usp.org
Ashok Dang - Customer Relationship Manager—
USP–India
Phone: + 91 ( 94) 1727 3102; email: ad@usp.org
George Mathew - Customer Relationship Executive,
Inside Sales—USP–India
Phone: + 91 ( 40) 2348 0088, Ext. 112; email: gm@usp.org
Doris Y. Wang - Customer Relationship Executive—
USP–China
Phone: +86-21-5 1370600; email: dw@usp.org
